We handle Paper Pass refund requests on a case-by-case basis, considering the unique sales conditions associated with each product. As a result, the applicable fees for changes may vary accordingly.
Unfortunately, once the passes have been activated, as stated on the activation page, they are no longer able to be changed or refunded.
Unfortunately, the seat reservations are non-refundable and cannot be changed.
If travellers activate one of their travel days on a strike day and cannot use that Pass day due to no service, they may apply for a pro-rata refund for the strike days that they were unable to travel.
Refunds for FlexiPasses will only be given where the paper Pass has the date of the strike clearly visibly printed in the box, or an M-Pass is downloaded for the day of the strike to claim a refund. Please provide this proof at the time of the refund request. No claim for a refund can be processed without a Pass being valid for travel on the day of the strike. All refunds must be processed via booking agent or the website’s customer service department.
