Terms and Conditions

ACP Rail International is a division of ACP Marketing (Ireland) Limited.

General Terms and Conditions

All prices are subject to change. Prices on this website are quoted in the specified currency. ACP Rail International reserves the right to change prices without notice whether such changes are related or not to alterations in rates of exchange.
Travelers are responsible for ensuring that they have all the necessary visas and appropriate travel documents prior to their departure.
Train schedules and fares are subject to change and availability.
When the Ticket or Pass is issued by a travel agency, the agency is merely the intermediary of the carriers and assumes no liability resulting from the transport contract.
Passes are strictly personal, non-transferable and only valid together with a passport or official identity card.
Shipping charges and delivery time are dependent on your country of residence. If a product is ordered at short notice, ACP Rail International is not responsible for delays in delivery service or otherwise.
Lost Tickets: ACP Rail International is not responsible for tickets or vouchers, which are lost, stolen, mutilated or destroyed. Refunds cannot be authorized in such cases.
Rail Protection Plan: Trip cancellation insurance is strongly recommended.

Conditions of Travel

Passes are valid from 00:00 hrs to 24:00 hrs (Midnight to Midnight) on a chosen day of travel.
If a pass holder is traveling on a direct overnight train containing sleeper accommodation departing after 7pm, the next day’s date must be entered. In such cases, travel from 7pm and midnight of the following day is included and considered as one day of travel. If the overnight trip requires a train change before midnight, the traveler must use 2 travel days. This rule may vary by rail carrier.
Seats, sleepers, couchettes, pass holder tickets for travel on high speed and night trains, luggage checking, and port taxes, are all subject to additional charges which are not covered by the passes.

Purchase Restrictions

Passes cannot be issued to residents of the countries the pass is valid in (unless otherwise specified in the product information pages).
Passes are non-transferable and must only be used by the person or persons specified on the Pass.
Train operators and their representatives may ask at any time for proof of foreign residency and reserve the right to confiscate the ticket or pass in such circumstances.
Residents of Europe, the Russian Federation, Turkey, Morocco, Algeria or Tunisia are not eligible to purchase Eurail Passes. You are considered to be a resident of a country if you have been living in this country for longer than 6 months on the first day of validity of your Pass.
BritRail Pass or ticket holders must be non-UK residents.
Interrail Passes are available for European residents only. Even if you buy a Global Pass, your Interrail Pass is not valid for free travel in your own country of residence.
Japanese Passes are not available to Japanese passport holders. To exchange your e-ticket, your passport must contain a Temporary Visitor (sightseeing or similar purpose) stamp or sticker showing permission to stay for 15 or 90 days issued by the Japanese Immigration Bureau. The stamp or sticker is placed in the passenger passport by an immigration officer upon arrival to Japan. Only those with the passport bearing the stamp or sticker may use a Japan Pass.
Australia Rail Passes are only available to holders of foreign (non-Australian) passports and non-Australian residents.
Passengers with the Student/ backpacker fare require Student ID or associated backpacker association ID.

Seat Reservations & Supplements

Having a pass does not guarantee a seat.
Seat reservations and supplements are especially required for high speed trains and night trains; they differ per country, per train, per route and per departure date.
Seat reservations are optional on some of the trains in Europe however they are mandatory for traveling on high speed trains (TGV, AVE, Eurostar), international trains (Lyria, Talgo) and night trains. The ICE requires reservations on any Sprinter train. Additionally the SJ high speed trains in Scandinavia will require reservations and most trains in Spain (Renfe).
Some trains require the payment of a surcharge, which includes the compulsory seat reservation.
On some trains the number of seats available for Pass holders may be limited. It is highly recommended to make reservations in advance.
Seat reservations for BritRail are rarely obligatory, but for busy trains are advisable. Reservation fees guarantee space on a particular service, but not always a specific seat assignment.
For the majority of Japanese trains seats can be reserved without extra charge. If a passenger boards a train without a reserved-seat ticket, or if the reserved-seating area of the train is full, the passenger will have to travel in the non-reserved-seating area. When travelling on trains where a seat reservation is mandatory, such as the Tohoku Shinkansen Hayate, Akita Shinkansen Komachi and Narita Express, the passenger will not be permitted to board without a seat reservation.

First Class and Standard Class Seating

Extra charges are applicable on upgrading your accommodation to private compartments and sleeper cars when available.
First Class Pass holders should note that some trains provide standard accommodation only. This consideration is allowed for in the pricing of the First Class Pass.
Holders of Adult / Child Standard Class passes or tickets may travel in First Class accommodations on payment of the difference between the First Class and Standard Class full fare of the journey being made.
Many Japanese trains have Green Cars (first class cars). Most trains have ordinary cars (standard class cars). Holders of the Green-type (F booking class) may use the Green cars or ordinary cars. Holders of the Ordinary-type (Y booking class) may only use the ordinary cars.

Refund Conditions

When returning passes, tickets or vouchers for a refund, the package should be sent to the office from which the documents were purchased and should be declared as a document with no monetary value.
Refunds will only be granted if:
The non-validated Pass, unused Ticket or original exchange coupon or voucher is returned to the office from which it was purchased within 6 months from the date of issue. (Unless the refund time limit is otherwise stated on the product “Information” tab.
Passes or Tickets must bear no evidence of having been tampered with in any way.
No refund can be made if the Pass or Ticket cannot be produced.
Refunds are not given on validated Passes or Tickets once the commencement date has been reached.
Where a Pass or a Ticket becomes part of an inclusive Tour Package, it is not separately refundable.
Neither the Participating Operators nor their Agents can accept any responsibility for any failure in the provision of any special offers included.
Unless otherwise outlined, a minimum 15% cancellation fee is imposed on unused Passes or Tickets.
Special offers are not refundable.
Refunds must be returned to the original office of issuance for processing.
No refund can be made while traveling.
There is no refund for partially used Passes or Tickets. Passes or Tickets presented on or after the first day of validity are considered partially used.
Non-Refundable Products include the Rail Protection Plan, Seats/Sleepers reservations, Oyster Card.

BritRail Pass Strike Refunds

If travellers activate one of their travel days on a strike day and cannot use that Pass day due to no
service, they may apply for a pro-rata refund for the strike days that they were unable to travel.
Refunds for FlexiPasses will only be given where the paper Pass has the date of the strike clearly visibly printed in the box, or an M-Pass is downloaded for the day of the strike to claim a refund. Please provide this proof at the time of the refund request. No claim for a refund can be processed without a Pass being valid for travel on the day of the strike. All refunds must be processed via booking agent or the website’s customer service department.

Exclusions

Passes and tickets may not be used on any services not mentioned.
A BritRail pass is not valid on Eurostar services, special excursions, Tyne and Wear Metro Trains (Newcastle-upon-Tyne area), Glasgow Underground trains, Manchester Metro link, road links between airports and railway stations, Docklands Light Railway, privately owned railways, steam services, London Underground trains and buses, ships, hovercraft, nor any other services not mentioned.
The JR EAST PASS is not valid for travel on “Liner”/”Home Liner” local trains, “Super-Hakucho, Hakucho”, “Hakutaka”, “Raicho, Hokuetsu”, “Shinano”, “Odoriko, Super-View Odoriko”, “Kinugawa”, “Nikko”, the Tokaido Shinkansen and the Sanyo Shinkansen lines.

Passenger Rights

To see the latest passenger rights & obligations visit EUR-Lex.

Pass Validation

All rail passes must be validated prior to the first use.
Failure to comply with Pass validation requirements may result in the payment of a fine, pass confiscation and the cost of a full fare ticket.
BritRail Passes are issued open dated and must be validated within 11 months from the date of issue and prior to the first day of use. To validate a rail pass, present it along with your passport to the Railway official at the station of departure. At this time, the first and the last day of validity of the pass as well as the passport number is entered and the passenger must sign the pass. Under no circumstances is the pass holder allowed to validate his or her own pass. In the case of a FlexiPass, the passenger must enter the date of travel each day before he/she boards the first train of the day.
Eurail Passes are issued open dated and must be validated within 11 months from the date of issue and prior to the first day of use. A Eurail Pass can not be used for travel until the first and last day of validity have been entered, validating stamp and passport number appear on the Pass. This can be done when issuing a Pass, but will generally be done after arrival in Europe. Validation in Europe can be done by a railway official such as a clerk at a ticket window or at a Eurail Aid Office.
Japanese Passes are valid for travel within one month from the date the Pass was exchanged in Japan. Each date on which the Pass is used will be stamped on the Pass at the respective station’s ticket gate or aboard trains.

Privacy & Security

In cases where the user provides personal contact information and financial information, it is used solely for billing purposes and to fulfill customer orders. ACP Rail International is committed to respecting users’ privacy and protecting their personal information both online and off-line. This website takes every precaution to protect user information.

Third-Party Reviews

To gather feedback and reviews from our users, we partner with third-party services like Trustpilot. When you make a booking or interact with our services, we may share your name and email address with Trustpilot to request your valuable feedback. Please note that the information you provide to Trustpilot is subject to their privacy policy and terms of use.

CIV Conditions of Carriage

CONDITIONS FOR THE USE OF TICKETS (CIV)
Carriage under Tickets is subject to:

The provisions of the International Convention concerning the Carriage of passengers and Luggage by rail (C.I.V) on condition that it is effected by the services of at least two transport undertakings belonging to different countries which are parties to that Convention, or of one transport undertaking only which is a party thereto, provided that the services which the latter operates are shipping services, considered to be international within the meaning of the Convention:
The provisions of the Additional Convention to the C.I.V. relating to the liability of the railway for death of and personal injury to passengers.
In respect of the carriage by sea for mixed rail-sea carriage, the provisions of the law to which the sea carrier is subject and the conditions of the sea carrier.
Coupons of the present Ticket are subject to the regulations of the Standard International Tariff for the Transport of Passengers and Luggage (TCV) except those valid by the services of non- member transport undertakings of the TCV which are issued subject to the conditions of the domestic tariffs of the transport undertakings concerned or failing such tariffs the conditions of the transport undertaking in question.

Responsibility & Liability

ACP Rail International acts only as a booking agent. ACP Rail International has no control over, and is not responsible for, any of the tours, Passes and other travel accommodations listed in or referred to on this website. All bookings are accepted and all tickets, Passes and vouchers are issued on the express condition that ACP Rail International is not responsible or liable for any loss (consequential or other-wise), damage (including but not limited to loss of or damage to Passenger’ clothes, baggage, or other property whatsoever), death, injury, delay, inconvenience or irregularity caused by or arising out of or in connection with any defect in any vehicle or other land or sea conveyance used, rented or travelled in, or through the negligence, willful misconduct or other acts, defaults or omissions of any carrier, car rental company, hotel, restaurant or other provider of goods or services. Every booking is accepted subject to the conditions, tariffs, and regulations imposed by the rail, shipping, bus, car rental, car insurance or other companies, firms or persons concerned.